Parking only
Trained on parking, nothing else
No generic scripts and no unrelated tickets. Every agent learns the language of your facility: barriers, lost tickets, rates, access rules and payment terminals.
ParkAid · Call center
ParkAid connects every intercom in your facility (entry, exit and pay stations) to an AI voice assistant and human agents available 24/7.
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Our agents
Our agents are trained and focused on parking alone. They know the reality and the complexity of your site, and they troubleshoot every situation with the caller or with your technical support team.
Parking only
No generic scripts and no unrelated tickets. Every agent learns the language of your facility: barriers, lost tickets, rates, access rules and payment terminals.
Your site
Each site keeps its own instructions, exceptions and known trouble spots, so the agent answers with your rules instead of a general FAQ.
Both sides
The agent settles it with the visitor on the line, or brings in your technical support with the call context, the camera view and the actions already tried.
How a call flows
Follow a visitor who lost their ticket at the exit. Every step is traced: audio, timeline, actions and qualification.
Incoming call from the Exit 2 intercom
Behind the scenes
Simulated call, illustrative data.
AI assistant
The assistant picks up in both languages, works out what the visitor needs and runs the actions you allowed on that terminal. Anything outside its permissions, or that needs human judgement, goes to your queue with everything it already collected.
Lost ticket
Checks the plate and the session, runs the lost-ticket action, opens the barrier and logs the reason.
Payment stuck
Reads the terminal state, tells the visitor what to do next and transfers to an agent with the call already summarized.
Barrier won't lift
Confirms the loop and the camera view, opens the barrier if your rules allow it, then flags the site for your team.
Nothing is clear
Asks again in the same language, keeps the line, then hands the call to your queue with what it learned.
Your team or ours
ParkAid answers with your agents, with ours, or with both. Your intercoms and help lines arrive in one queue, so a call is picked up by whoever is available: your staff on shift, our agents, or the AI assistant while everyone is busy.
One queue for every intercom
Your staff keep the calls that belong to them. ParkAid gives them the console, the caller history and AI assistance, and only steps in when nobody answers.
Outside your hours, our agents take the same queue with your scripts and your permissions, escalate what needs a real decision and log every exchange for you.
For agents
One web page built to answer fast, act with the right permissions and document every call. Browser audio, no desk phone.
One platform
Agent
Answers intercom calls, runs authorized actions (open the barrier, lost ticket…) and qualifies every call. All in a web console, with no software or desk phone.
Organization
The parking operator configures sites and terminals, decides who answers and when, and follows everything happening on its intercoms.
Connected ecosystem
Always on
We're here to help
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